Bug 21492 - [Voice Ticket]- Voice Session does not create a separate Print ticket when an E-file ticket already exists
Summary: [Voice Ticket]- Voice Session does not create a separate Print ticket when an...
Status: RESOLVED FIXED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Voice Ticket (show other bugs)
Version: Build-04
Hardware: Cloud Browser - Chrome
: Medium Major
Target Milestone: ---
Assignee: Abuzar Mohammed
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-09-11 17:04 IST by Nandhini
Modified: 2026-09-16 12:18 IST (History)
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Description Nandhini 2026-09-11 17:04:15 IST 
Open the AI chatbot and start a Voice session to create tickets.
Use the Voice session to create a 1095 E-file support ticket.
Verify that the E-file ticket is created successfully in CRM.
Use the Voice session again to create a separate ticket for 1095 Print.

Issue
The 1095 Print ticket is not created. Instead, the system displays “Support ticket already raised.”

Also, in CRM, only 1095 E-file is available; 1095 Print is missing.
The same issue occurs with 1099 Print and 1099 E-file.

Expected Result
The Voice session should recognize Print and E-file as separate products and allow separate tickets to be created for each product.

NOTE:
Manual ticket creation works correctly for both Print and E-file products. The issue occurs only when creating tickets through the Voice session.
Comment 1 Abuzar Mohammed 2026-09-16 12:18:39 IST 
fixed