Bug 21212 - Voice Assistant is not working in the current build
Summary: Voice Assistant is not working in the current build
Status: CLOSED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Voice Ticket (show other bugs)
Version: Build-04
Hardware: Cloud Browser - Chrome
: High Critical
Target Milestone: ---
Assignee: Abuzar Mohammed
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-31 12:52 IST by Quadeer
Modified: 2026-09-11 13:11 IST (History)
0 users

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Description Quadeer 2026-08-31 12:52:25 IST 
The Voice Assistant fails to create a support ticket after recording the issue. After completing the voice input, the assistant displays an error message: “Something went wrong creating the ticket. Please use the help button to try the form.”

Steps to Reproduce:
Open the application in the current build.
Launch the CheckMark AI Voice Assistant.
Start voice recording.
Describe the issue, including the software name, version, platform, and problem details.
Stop the recording by clicking the microphone icon.
Observe the assistant response.

Screenshot:https://prnt.sc/lEJyTmUd9d8E

Actual Result

The Voice Assistant fails to create the ticket and displays an error message.

Expected Result

The Voice Assistant should successfully process the recorded input and create a support ticket with the provided details.
Comment 1 Abuzar Mohammed 2026-09-01 16:59:07 IST 
resolved
Comment 2 Nandhini 2026-09-11 13:11:11 IST 
Successfully created a support ticket through the voice process. It's working as expected.
Screen rec:
https://drive.google.com/file/d/1nAuexsvy6MO_-cX1EJs9WRrG-9NroWhn/view?usp=sharing