Bug 21196 - Session Expiration Message Appears While Chatbot Is Active
Summary: Session Expiration Message Appears While Chatbot Is Active
Status: CLOSED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Chat Widget (show other bugs)
Version: Build-04
Hardware: Cloud Browser - Chrome
: Medium Medium
Target Milestone: ---
Assignee: Abuzar Mohammed
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-28 18:50 IST by Nandhini
Modified: 2026-09-04 18:28 IST (History)
1 user (show)

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Description Nandhini 2026-08-28 18:50:48 IST
Issue#1: The chatbot displays the following message even though the user is actively using the chatbot:
"Your previous session has expired.
Send a new message below to start a fresh conversation"

steps:
Open the CheckMark AI Assistant.
Start communicating with the chatbot by sending multiple messages.
Continue the conversation without closing or leaving the chatbot. 
screenshot: 
https://drive.google.com/file/d/1DazM4eG7RIwduVrTnVPT2X4fFCqaGEPp/view?usp=sharing


Issue#2: Chatbot Repeats Previous Prompt Instead of Responding to the Current Query
steps:
Open the CheckMark AI Assistant.
Start a continuous conversation with the chatbot about a specific topic, for example, the 1099 product.
Continue the conversation for multiple messages.
In the middle of the conversation, send a new/general prompt such as "Hi".
Observe the chatbot response.
screenshot: 
https://drive.google.com/file/d/1CZ4lwOGx-HyeaoVi-vPm-M80NCjLwqVd/view?usp=sharing
Comment 1 Abuzar Mohammed 2026-09-02 10:28:00 IST
resolved
Comment 2 Nandhini 2026-09-04 18:28:21 IST
#1. Working as expected

#2. working as expected
https://prnt.sc/lzQ3dMxYydFv