Bug 21185 - Add New Ticket Details Cannot Be Submitted With or Without Login
Summary: Add New Ticket Details Cannot Be Submitted With or Without Login
Status: CLOSED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Chat Widget (show other bugs)
Version: Build-03
Hardware: Cloud Browser - Chrome
: High Major
Target Milestone: ---
Assignee: Abuzar Mohammed
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-27 18:16 IST by Nandhini
Modified: 2026-08-28 11:04 IST (History)
1 user (show)

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Description Nandhini 2026-08-27 18:16:58 IST 
Open the CheckMark AI Assistant.
Click Need Help → Go To My Account → Add New Ticket.
The issue can be reproduced in both scenarios:
->With a valid login to the website.
->Without logging in to the website.
Enter all the required fields.
Click the Submit button.

Issue:
The Add New Ticket details are unable to be submitted. The entered information is not accepted when the user clicks Submit.
Screenshot: https://prnt.sc/QVfgMijl7gmG
Screen rec:
https://drive.google.com/file/d/1AiDUtKxdTEHBeoVmTPHeQK3Z13UVaw79/view?usp=sharing
Comment 1 Nandhini 2026-08-28 11:04:16 IST 
Due to some network(server) issues, I found this issue. Now it's working fine
So I'm closing the bug.