Bug 21163 - Knowledge Base and Support Ticket Links Missing from Session Timeout Message
Summary: Knowledge Base and Support Ticket Links Missing from Session Timeout Message
Status: CLOSED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Chat Widget (show other bugs)
Version: Build-04
Hardware: Cloud Browser - Chrome
: Medium Medium
Target Milestone: ---
Assignee: Abuzar Mohammed
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-27 12:25 IST by Nandhini
Modified: 2026-09-04 17:23 IST (History)
1 user (show)

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Description Nandhini 2026-08-27 12:25:48 IST 
Open the CheckMark AI Assistant.
Start a conversation with the chatbot.
Remain inactive for more than 1 minute.
Observe the inactivity prompt displayed by the chatbot.
The chatbot displays the message:
“Your session has ended due to inactivity. Feel free to start a new conversation anytime.”

Issue: The Knowledge Base and Support Ticket links that should appear below the message are missing.
screenshot:
https://drive.google.com/file/d/1kq-a9LvPCSs-AVyUUtkkC-yEYaK2hHtZ/view?usp=sharing
Comment 1 Abuzar Mohammed 2026-09-02 10:39:09 IST 
resolved
Comment 2 Nandhini 2026-09-04 17:23:58 IST 
working as expected
https://prnt.sc/M9k2S52oJtjf