Bug 21153 - Chatbot Limits Users to 11 Questions Per Session
Summary: Chatbot Limits Users to 11 Questions Per Session
Status: REJECTED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Chat Widget (show other bugs)
Version: Build-03
Hardware: Cloud Browser - Chrome
: High Major
Target Milestone: ---
Assignee: Abuzar Mohammed
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-25 16:59 IST by Nandhini
Modified: 2026-09-02 10:48 IST (History)
1 user (show)

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Description Nandhini 2026-08-25 16:59:02 IST 
Open the CheckMark AI assistant.
Enter and submit 11 prompts in the chatbot message field.
Observe the chatbot after the 11th prompt.

Issue:
After 11 prompts, the chatbot displays:
"You've reached the maximum number of questions for this session. Please start a new conversation."
The chatbot should allow users to continue asking questions without interrupting the conversation or forcing them to start a new session.

Screenshot: https://prnt.sc/Ez1EkpyfLtI4
Screen rec:
https://drive.google.com/file/d/1QL5025XtnTReDuT2QR0-YIpY-EuP6Q9I/view?usp=sharing
Comment 1 Abuzar Mohammed 2026-09-02 10:48:04 IST 
I’m sorry, this was not mentioned in the document. A user can ask only 10 questions per session. This limit is in place to prevent any kind of session abuse caused by sending multiple messages.