Bug 21149 - AI chatbot incorrectly restricts initial conversation to CheckMark 1095
Summary: AI chatbot incorrectly restricts initial conversation to CheckMark 1095
Status: CLOSED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Chat Widget (show other bugs)
Version: Build-04
Hardware: Cloud Browser - Chrome
: Medium Medium
Target Milestone: ---
Assignee: Abuzar Mohammed
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-25 15:32 IST by Nandhini
Modified: 2026-09-04 15:27 IST (History)
1 user (show)

See Also:

Attachments
Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.
Description Nandhini 2026-08-25 15:32:22 IST 
Open the checkmarklic.com website. Open the Mark AI Assistant chatbot.
Enter "Hi Mark". Observe the chatbot response.

Actual Result:
The chatbot responds with "Hi Priya — how can I help you with CheckMark 1095?" and subsequent content is focused only on the CheckMark 1095 application.

Expected Result:
The chatbot should initially provide assistance for all products available on the CheckMark website rather than automatically restricting the conversation to CheckMark 1095.

User: hi mark or Hi Mark
Bot: Hi Priya — how can I help you with CheckMark 1095?
Screenshot: https://prnt.sc/Y_V-Yhs-lvvf
screenshot:
https://drive.google.com/file/d/1MdcvVMLrqfoG5-VFzSM2qdMylxRk5MRh/view?usp=sharing
Comment 1 Abuzar Mohammed 2026-09-01 15:14:30 IST 
resolved
Comment 2 Abuzar Mohammed 2026-09-01 16:15:23 IST 
Resolved
Comment 3 Nandhini 2026-09-04 15:27:13 IST 
It’s no longer prompting only for 1095. It is now displaying “Hi! How can I help you with CheckMark today?” and prompting for CheckMark in general. Therefore, I’m closing the bug.
Screenshot: https://prnt.sc/ekR92Hwk6LGC