Bug 20834 - Chat history is not cleared after switching accounts or logging out
Summary: Chat history is not cleared after switching accounts or logging out
Status: RESOLVED FIXED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Chat Widget (show other bugs)
Version: Build-01
Hardware: Cloud Browser - Chrome
: Medium Medium
Assignee: Abuzar Mohammed
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-06 13:08 IST by Quadeer
Modified: 2026-08-07 15:03 IST (History)
1 user (show)


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Description Quadeer 2026-08-06 13:08:12 IST 
When a user logs out or switches to a different account, the chatbot displays the previous user's conversation history. The chat session should be cleared upon logout or account switch to prevent the next user from viewing the previous user's messages.

Screen Record:https://drive.google.com/file/d/1tx0YpswW1sTf6ODRUdgnBchbhPlvmkP8/view?usp=sharing

Steps to Reproduce:

Log in with Account A.
Start a conversation with the chatbot.
Log out or switch to Account B.
Open the chatbot.
Comment 1 Abuzar Mohammed 2026-08-07 15:03:06 IST 
fixed