Bug 20827 - AI chatbot responds to irrelevant or unrelated queries instead of indicating the question is out of scope.
Summary: AI chatbot responds to irrelevant or unrelated queries instead of indicating ...
Status: CONFIRMED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Chat Widget (show other bugs)
Version: Build-01
Hardware: Cloud Browser - Chrome
: Low Minor
Assignee: Abuzar Mohammed
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-06 11:05 IST by Quadeer
Modified: 2026-08-06 11:05 IST (History)
1 user (show)


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Description Quadeer 2026-08-06 11:05:14 IST 
When users enter irrelevant, unrelated, or inappropriate queries, the AI assistant still generates a response instead of recognizing that the query is outside its supported scope. The chatbot should gracefully inform the user that it can only assist with CheckMark-related topics, rather than providing misleading or unrelated answers.

Screenshot1:https://drive.google.com/file/d/1UM2M81QY2wbaSDc37BhW6-FYPw6LsdLg/view?usp=sharing
Screenshot2:https://drive.google.com/file/d/1hZfp2UIi6E7ddsLZbbrrIUeCC5-WKEoG/view?usp=sharing