Bug 20823 - Voice ticket submission takes too long to process after recording.
Summary: Voice ticket submission takes too long to process after recording.
Status: CLOSED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Voice Ticket (show other bugs)
Version: Build-02
Hardware: Cloud Browser - Chrome
: Medium Medium
Target Milestone: ---
Assignee: Abuzar Mohammed
QA Contact:
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Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-05 18:29 IST by Quadeer
Modified: 2026-08-19 17:02 IST (History)
0 users

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Description Quadeer 2026-08-05 18:29:25 IST 
After the user finishes recording a voice message and automatically submits it, the AI assistant takes an unusually long time to process and create the support ticket. During this period, the assistant remains in a loading state, causing a noticeable delay in receiving a response.

Screen Record:https://drive.google.com/file/d/1VY4g-VjP8nWUG34wtOGSrav_SHdRpRtx/view?usp=sharing
Comment 1 Abuzar Mohammed 2026-08-11 16:12:00 IST 
The delay is because I’m calling an external .NET API. If the response from the .NET API is delayed, it will also impact the bot’s response time, also im doing speech to text conversion it will take few seconds.
Comment 2 Quadeer 2026-08-19 17:02:58 IST 
As per developer comments. I am closing this bug