Bug 20820 - Display a "No Products Found" message or a "Purchase Product" prompt immediately for accounts without products.
Summary: Display a "No Products Found" message or a "Purchase Product" prompt immediat...
Status: CLOSED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Voice Ticket (show other bugs)
Version: Build-03
Hardware: Cloud Browser - Chrome
: High Major
Target Milestone: ---
Assignee: Abuzar Mohammed
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-05 17:35 IST by Quadeer
Modified: 2026-08-25 14:37 IST (History)
0 users

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Description Quadeer 2026-08-05 17:35:33 IST 
When the user has no products associated with their account, the application should display the "No products found on your account" message immediately after the account is identified. Currently, this message is shown only after the user interacts with the voice assistant and completes the voice prompt.

Steps to Reproduce:

Log in with an account that has no products.
Open the AI assistant.
Observe the initial assistant response.
Use the voice assistant and complete the interaction.

Screen Record:https://drive.google.com/file/d/1GxB0tpHSnUx6mwvXTIaifIIJTyu6178X/view?usp=sharing
Comment 1 Abuzar Mohammed 2026-08-07 15:02:36 IST 
fixed
Comment 2 Quadeer 2026-08-19 17:01:23 IST 
When the CheckMark website is opened, multiple products are visibly available on the page. However, when the Voice Assist button in the Mark AI assistant is clicked for the first time, the assistant incorrectly identifies that there are no products associated with the account and opens the Guest Support Ticket form.

After reloading the page, the Voice Assist feature works correctly.

Screen recording:https://drive.google.com/file/d/1Z0MwnbqUFK85DPjKbFzX6wpYmlJxCsMM/view?usp=sharing
Comment 3 Abuzar Mohammed 2026-08-21 11:07:04 IST 
fixed
Comment 4 Nandhini 2026-08-25 14:37:57 IST 
working as expected
https://prnt.sc/qf6FHphwE-Bz