Bug 20816 - Chatbot does not display an idle prompt after user enters a message and remains inactive
Summary: Chatbot does not display an idle prompt after user enters a message and remai...
Status: REJECTED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Chat Widget (show other bugs)
Version: Build-01
Hardware: Cloud Browser - Chrome
: Medium Medium
Assignee: Abuzar Mohammed
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-05 16:45 IST by Quadeer
Modified: 2026-08-06 10:42 IST (History)
1 user (show)


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Description Quadeer 2026-08-05 16:45:57 IST 
After entering a message in the chatbot and leaving the chat idle without sending any further input, the chatbot does not display any follow-up or idle prompt message.

Screen Record:https://drive.google.com/file/d/1UYdQXi9v3YayB5m74WWHeYddv0xuEEkk/view?usp=sharing

Steps to Reproduce:

Open the AI chatbot.
Enter any text in the chat (e.g., "hi 1099").
Leave the chat idle for the configured idle timeout period.
Observe the chatbot behaviour.
Comment 1 Abuzar Mohammed 2026-08-06 10:42:45 IST 
This is actually a functionality not a bug, Timer wont start unless you interact (send a message) to the bot.