Bug 20808 - The AI chatbot is displaying responses with emojis(e.g., ????, ????) and also provides answers even when they are not expected or relevant.
Summary: The AI chatbot is displaying responses with emojis(e.g., ????, ????) and also...
Status: CONFIRMED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Chat Widget (show other bugs)
Version: Build-01
Hardware: Cloud Browser - Chrome
: High Major
Assignee: Abuzar Mohammed
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-05 15:07 IST by Quadeer
Modified: 2026-08-07 18:48 IST (History)
1 user (show)


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Description Quadeer 2026-08-05 15:07:45 IST 
The AI chatbot is displaying responses with emojis(e.g., 😊, 👍) and also provides answers even when they are not expected or relevant.

Screenshot:https://prnt.sc/M93ZnCYgbFOV
Comment 1 Quadeer 2026-08-07 18:48:22 IST 
2.The AI chatbot currently accepts and processes user queries entered in languages other than English. When a customer submits a query in any language except English, the chatbot should not process the request. Instead, it should display an informational message indicating that only English is supported.


3.When a user submits multiple messages in quick succession, the chatbot accepts all of them and processes them together, returning responses after completing all requests. This can lead to an inconsistent user experience.

Expected Result:
Once a user submits a message, the chatbot should temporarily disable or ignore additional inputs until the current response is fully generated. After the response is completed, the input field should be enabled again for the next query.