Bug 20797 - Ticket number is not displayed in the ticket creation confirmation message as per the requirement document.
Summary: Ticket number is not displayed in the ticket creation confirmation message as...
Status: CONFIRMED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Support Ticket creation (show other bugs)
Version: Build-01
Hardware: Cloud Browser - Chrome
: Medium Medium
Assignee: Abuzar Mohammed
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-05 12:11 IST by Quadeer
Modified: 2026-08-05 12:11 IST (History)
2 users (show)


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Description Quadeer 2026-08-05 12:11:22 IST 
After successfully creating a support ticket, the confirmation message does not display the generated ticket number. According to the functional document, the confirmation should display the ticket number in the format:

"Ticket #<Ticket_Number> created! Thank you for contacting CheckMark Support. Our team will review your request and respond as soon as possible."

Screenshot:https://drive.google.com/file/d/1Dn2JYfeT6xGianCtZdZRGW4_0M90YTCr/view?usp=sharing