Bug 20793 - Need to display the existing ticket number while support ticket creation(If already ticket raised)
Summary: Need to display the existing ticket number while support ticket creation(If a...
Status: CONFIRMED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Support Ticket creation (show other bugs)
Version: Build-01
Hardware: Cloud Browser - Chrome
: Medium Medium
Assignee: Abuzar Mohammed
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-04 15:49 IST by Quadeer
Modified: 2026-08-04 16:04 IST (History)
1 user (show)


Attachments
Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.
Description Quadeer 2026-08-04 15:49:27 IST 
When a user attempts to create a support ticket for a product that already has an open ticket, the application only displays the message "Support Ticket already raised." This message does not provide any information about the existing ticket, making it difficult for users to identify or track it.


Expected Result:
The application should display the existing ticket number in the message. 

for example:
Support ticket already raised. Existing Ticket ID: #12345. Please refer to this ticket or view its status.