Bug 20792 - Unable to create a second support ticket for the same product.
Summary: Unable to create a second support ticket for the same product.
Status: CONFIRMED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Support Ticket creation (show other bugs)
Version: Build-01
Hardware: Cloud Browser - Chrome
: Medium Medium
Assignee: Abuzar Mohammed
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-04 15:47 IST by Quadeer
Modified: 2026-08-05 13:08 IST (History)
2 users (show)


Attachments
Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.
Description Quadeer 2026-08-04 15:47:05 IST 
After successfully creating a support ticket for a product, attempting to create another ticket for the same product is blocked. The application displays the message "Support Ticket already raised.", preventing the user from submitting a new ticket even when it is for a different issue.

Screenshot:https://prnt.sc/Hch537xOZV0c
Comment 1 Quadeer 2026-08-05 13:08:44 IST 
Note: The same issue exists when creating using a voice ticket.