Bug 20791 - Support ticket submission takes a long time to complete.
Summary: Support ticket submission takes a long time to complete.
Status: HOLD
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Support Ticket creation (show other bugs)
Version: Build-01
Hardware: Cloud Browser - Chrome
: Medium Medium
Assignee: Abuzar Mohammed
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2026-08-04 15:28 IST by Quadeer
Modified: 2026-08-04 16:03 IST (History)
2 users (show)


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Description Quadeer 2026-08-04 15:28:44 IST 
Support ticket submission takes a long time to complete.

Screen Record:https://drive.google.com/file/d/1JkBsU3w7tayhrceLcG1D2ISIVdhPrcZn/view?usp=sharing
Comment 1 Abuzar Mohammed 2026-08-04 16:03:37 IST 
The ticket submission takes longer because the application makes an internal call to the CRM API. Since the endpoint waits for the CRM API response, any delay in the CRM API directly increases the overall ticket submission time.

Also the observed response time of 10–15 seconds is considered acceptable for this operation, as it includes the complete CRM ticket creation process and is still on staging.