1. create basic setup- assign coa, the customer then save 2. create a sales journal and make the payment now open the customer report - the paid journals should not display in the customer report when selecting AR, AR summary, AR summary aged options. screenshot: https://prnt.sc/2h3dpNmRWyFm screenshot: https://prnt.sc/8dzp6p9_sg6P screen rec: https://drive.google.com/file/d/1LJ4C9S01pQU0th_Ardyta28GgTzltPla/view?usp=sharing DB: https://drive.google.com/file/d/1WcLSuB3Uj_zXr_WPHs508z_oTuc70mOA/view?usp=sharing NOTE: Create another sales journal and make an extra payment. Then, create the extra amount as a refund check and save. In this scenario, the journals are also displayed in the report. the same issue exists in customer invoices too
*** Bug 12312 has been marked as a duplicate of this bug. ***
*** Bug 13398 has been marked as a duplicate of this bug. ***
*** Bug 13177 has been marked as a duplicate of this bug. ***
*** Bug 13257 has been marked as a duplicate of this bug. ***
*** Bug 14736 has been marked as a duplicate of this bug. ***
*** Bug 13571 has been marked as a duplicate of this bug. ***
*** Bug 13251 has been marked as a duplicate of this bug. ***