Bug 22053

Summary:	Mark AI Chatbot Window Remains Open While Navigating the Website
Product:	CheckMark Chatbot	Reporter:	Quadeer <Mquadeer>
Component:	Chat Widget	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CLOSED ---	QA Contact:
Severity:	Medium
Priority:	Medium	CC:	mabuzar
Version:	Build-07
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Quadeer 2026-10-29 12:38:23 IST

When a user interacts with the Mark AI chatbot on the CheckMark website and closes the chatbot window using the close (X) button, the chatbot window automatically reopens when the user clicks any other navigation button on the website.

Steps to Reproduce:

Open the CheckMark website.
Open the Mark AI chatbot and send a message.
Close the chatbot window by clicking the (X) button.
Click any other navigation button on the website, such as Products, Store, or More.

Actual Result: The Mark AI chatbot window automatically reopens when the user clicks another navigation button.

Expected Result: The Mark AI chatbot window should remain closed while the user navigates to other pages or sections of the website. It should reopen only when the user explicitly clicks the chatbot launcher.


Screen Record:https://drive.google.com/file/d/1KAn9O0ShX698qooZPtxyqcr7bB_cj9vS/view?usp=sharing

Comment 1 Abuzar Mohammed 2026-10-30 18:47:17 IST

fixed

Comment 2 Quadeer 2026-11-04 13:00:15 IST

working fine

Screenshot:https://prnt.sc/L5HyjURFDNdq