Bug 21362

Summary:	Update Portal URL Redirects to 404 Error Page
Product:	CheckMark Chatbot	Reporter:	Nandhini <bnandhini>
Component:	Chat Widget	Assignee:	Nandhini <bnandhini>
Status:	CLOSED ---	QA Contact:
Severity:	Medium
Priority:	Medium	CC:	mabuzar, siraj
Version:	Build-05
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Nandhini 2026-09-07 17:08:10 IST

Open the AI Chatbot.
Ask: “When are the annual CheckMark Payroll Software updates released?”
Ask: "What is included in the annual software update?"
Observe the response and click the provided Updates Portal URL.

Issue:  The updates portal URL is: https://www.checkmark.com/account/updates
The provided Updates Portal URL redirects to a 404 error page. But the chatbot should provide a valid and accessible Updates Portal URL.
SCREENSHOT: https://prnt.sc/eA410pFVojQ6

Comment 1 Nandhini 2026-09-07 17:13:39 IST

Note: The URL in the document has also not been updated and navigates to a 404 error page. The document should be updated with the correct, valid URL.

Comment 2 Siraj 2026-09-07 19:08:54 IST

The URL is correct and valid - https://www.checkmark.com/account/updates.

Please ask the dev team why it is not working...?

Comment 3 Srinivas 2026-09-24 11:39:27 IST

The updates portal URL  is working as expected.

Comment 4 Quadeer 2026-10-09 17:40:06 IST

working fine

Screenshot:https://prnt.sc/XOUA-QJ7GD7s

Comment 5 Quadeer 2026-10-09 17:40:17 IST

working fine

Screenshot:https://prnt.sc/XOUA-QJ7GD7s