Bug 21212

Summary:	Voice Assistant is not working in the current build
Product:	CheckMark Chatbot	Reporter:	Quadeer <Mquadeer>
Component:	Voice Ticket	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CLOSED ---	QA Contact:
Severity:	Critical
Priority:	High
Version:	Build-04
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Quadeer 2026-08-31 12:52:25 IST

The Voice Assistant fails to create a support ticket after recording the issue. After completing the voice input, the assistant displays an error message: “Something went wrong creating the ticket. Please use the help button to try the form.”

Steps to Reproduce:
Open the application in the current build.
Launch the CheckMark AI Voice Assistant.
Start voice recording.
Describe the issue, including the software name, version, platform, and problem details.
Stop the recording by clicking the microphone icon.
Observe the assistant response.

Screenshot:https://prnt.sc/lEJyTmUd9d8E

Actual Result

The Voice Assistant fails to create the ticket and displays an error message.

Expected Result

The Voice Assistant should successfully process the recorded input and create a support ticket with the provided details.

Comment 1 Abuzar Mohammed 2026-09-01 16:59:07 IST

resolved

Comment 2 Nandhini 2026-09-11 13:11:11 IST

Successfully created a support ticket through the voice process. It's working as expected.
Screen rec:
https://drive.google.com/file/d/1nAuexsvy6MO_-cX1EJs9WRrG-9NroWhn/view?usp=sharing