Bug 21202

Summary:	Enter Key Does Not Trigger the Verify & Continue Button in Create Support Ticket Steps to Reproduce
Product:	CheckMark Chatbot	Reporter:	Nandhini <bnandhini>
Component:	Chat Widget	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CLOSED ---	QA Contact:
Severity:	Minor
Priority:	Low	CC:	mabuzar
Version:	Build-04
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Nandhini 2026-08-31 11:25:41 IST

Open the CheckMark AI Assistant.
Navigate to Need Help → Create a Support Ticket → I Have a CheckMark Account.
Enter a valid Email ID and Customer #.
Press the Tab key.
Verify that the cursor/focus moves to the Verify & Continue button.
Press the Enter key on the keyboard.

Issue: 
Pressing the Enter key does not perform any action. The user is not navigated to the Create Support Ticket page.

sceen rec:
https://drive.google.com/file/d/1w8JzqgaIgW3oZFR87bHj5tKrNed9rqY1/view?usp=sharing
Screenshot: https://prnt.sc/4CWcObSrKMuV

Comment 1 Abuzar Mohammed 2026-09-02 12:15:44 IST

resolved

Comment 2 Nandhini 2026-09-04 15:02:19 IST

Still, when using the ENTER KEY, unable to perform any action with the Verify & Submit button
Screen rec:
https://drive.google.com/file/d/1kLapoNw2_FJy_DVhRMbV7qQX_en2m9Ju/view?usp=sharing
Screenshot: https://prnt.sc/AnZaBiVbmKOK

Comment 3 Abuzar Mohammed 2026-09-07 15:53:18 IST

RESOLVED

Comment 4 Nandhini 2026-09-07 18:47:05 IST

verified now, it is working as expected
https://prnt.sc/CJwcdjL0diAZ