Bug 21196

Summary:	Session Expiration Message Appears While Chatbot Is Active
Product:	CheckMark Chatbot	Reporter:	Nandhini <bnandhini>
Component:	Chat Widget	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CLOSED ---	QA Contact:
Severity:	Medium
Priority:	Medium	CC:	mabuzar
Version:	Build-04
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Nandhini 2026-08-28 18:50:48 IST

Issue#1: The chatbot displays the following message even though the user is actively using the chatbot:
"Your previous session has expired.
Send a new message below to start a fresh conversation"

steps:
Open the CheckMark AI Assistant.
Start communicating with the chatbot by sending multiple messages.
Continue the conversation without closing or leaving the chatbot. 
screenshot: 
https://drive.google.com/file/d/1DazM4eG7RIwduVrTnVPT2X4fFCqaGEPp/view?usp=sharing


Issue#2: Chatbot Repeats Previous Prompt Instead of Responding to the Current Query
steps:
Open the CheckMark AI Assistant.
Start a continuous conversation with the chatbot about a specific topic, for example, the 1099 product.
Continue the conversation for multiple messages.
In the middle of the conversation, send a new/general prompt such as "Hi".
Observe the chatbot response.
screenshot: 
https://drive.google.com/file/d/1CZ4lwOGx-HyeaoVi-vPm-M80NCjLwqVd/view?usp=sharing

Comment 1 Abuzar Mohammed 2026-09-02 10:28:00 IST

resolved

Comment 2 Nandhini 2026-09-04 18:28:21 IST

#1. Working as expected

#2. working as expected
https://prnt.sc/lzQ3dMxYydFv