Bug 21163

Summary:	Knowledge Base and Support Ticket Links Missing from Session Timeout Message
Product:	CheckMark Chatbot	Reporter:	Nandhini <bnandhini>
Component:	Chat Widget	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CLOSED ---	QA Contact:
Severity:	Medium
Priority:	Medium	CC:	mabuzar
Version:	Build-04
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Nandhini 2026-08-27 12:25:48 IST

Open the CheckMark AI Assistant.
Start a conversation with the chatbot.
Remain inactive for more than 1 minute.
Observe the inactivity prompt displayed by the chatbot.
The chatbot displays the message:
“Your session has ended due to inactivity. Feel free to start a new conversation anytime.”

Issue: The Knowledge Base and Support Ticket links that should appear below the message are missing.
screenshot:
https://drive.google.com/file/d/1kq-a9LvPCSs-AVyUUtkkC-yEYaK2hHtZ/view?usp=sharing

Comment 1 Abuzar Mohammed 2026-09-02 10:39:09 IST

resolved

Comment 2 Nandhini 2026-09-04 17:23:58 IST

working as expected
https://prnt.sc/M9k2S52oJtjf