Bug 21155

Summary:	Message Field Cursor Not Automatically Focused
Product:	CheckMark Chatbot	Reporter:	Nandhini <bnandhini>
Component:	Chat Widget	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CLOSED ---	QA Contact:
Severity:	Minor
Priority:	Medium	CC:	mabuzar
Version:	Build-04
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Nandhini 2026-08-25 17:09:32 IST

Open the CheckMark AI Assistant.
Enter and send a message.
Observe the message field to enter the next message.

Issue:
After sending a message, the cursor is not automatically focused in the message field. The user must manually click the message field every time before entering the next message.
Screen rec:
https://drive.google.com/file/d/1n-dwviMJTtgw4a0rVgf2DPmTUDVZjL-c/view?usp=sharing
Screenshot: https://prnt.sc/D5fYPHNR6hPY

Comment 1 Abuzar Mohammed 2026-08-27 17:46:58 IST

Yeah, autofocus is not recommended in chatbots. Also its not something big of a problem for users.

Comment 2 Nandhini 2026-09-04 19:17:29 IST

This issue affects the customer experience. Customers often send multiple messages, and having to manually click the message field after every message is inconvenient and interrupts the chat flow. The cursor should automatically return to the message field after each message is sent.

Comment 3 Abuzar Mohammed 2026-09-07 15:53:50 IST

FIXED

Comment 4 Nandhini 2026-09-07 19:04:14 IST

Verified now, it is working as expected
https://prnt.sc/ZLsXneIlyPOY