Bug 21153

Summary:	Chatbot Limits Users to 11 Questions Per Session
Product:	CheckMark Chatbot	Reporter:	Nandhini <bnandhini>
Component:	Chat Widget	Assignee:	Abuzar Mohammed <mabuzar>
Status:	REJECTED ---	QA Contact:
Severity:	Major
Priority:	High	CC:	mabuzar
Version:	Build-03
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Nandhini 2026-08-25 16:59:02 IST

Open the CheckMark AI assistant.
Enter and submit 11 prompts in the chatbot message field.
Observe the chatbot after the 11th prompt.

Issue:
After 11 prompts, the chatbot displays:
"You've reached the maximum number of questions for this session. Please start a new conversation."
The chatbot should allow users to continue asking questions without interrupting the conversation or forcing them to start a new session.

Screenshot: https://prnt.sc/Ez1EkpyfLtI4
Screen rec:
https://drive.google.com/file/d/1QL5025XtnTReDuT2QR0-YIpY-EuP6Q9I/view?usp=sharing

Comment 1 Abuzar Mohammed 2026-09-02 10:48:04 IST

I’m sorry, this was not mentioned in the document. A user can ask only 10 questions per session. This limit is in place to prevent any kind of session abuse caused by sending multiple messages.