Bug 21149

Summary:	AI chatbot incorrectly restricts initial conversation to CheckMark 1095
Product:	CheckMark Chatbot	Reporter:	Nandhini <bnandhini>
Component:	Chat Widget	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CLOSED ---	QA Contact:
Severity:	Medium
Priority:	Medium	CC:	mabuzar
Version:	Build-04
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Nandhini 2026-08-25 15:32:22 IST

Open the checkmarklic.com website. Open the Mark AI Assistant chatbot.
Enter "Hi Mark". Observe the chatbot response.

Actual Result:
The chatbot responds with "Hi Priya — how can I help you with CheckMark 1095?" and subsequent content is focused only on the CheckMark 1095 application.

Expected Result:
The chatbot should initially provide assistance for all products available on the CheckMark website rather than automatically restricting the conversation to CheckMark 1095.

User: hi mark or Hi Mark
Bot: Hi Priya — how can I help you with CheckMark 1095?
Screenshot: https://prnt.sc/Y_V-Yhs-lvvf
screenshot:
https://drive.google.com/file/d/1MdcvVMLrqfoG5-VFzSM2qdMylxRk5MRh/view?usp=sharing

Comment 1 Abuzar Mohammed 2026-09-01 15:14:30 IST

resolved

Comment 2 Abuzar Mohammed 2026-09-01 16:15:23 IST

Resolved

Comment 3 Nandhini 2026-09-04 15:27:13 IST

It’s no longer prompting only for 1095. It is now displaying “Hi! How can I help you with CheckMark today?” and prompting for CheckMark in general. Therefore, I’m closing the bug.
Screenshot: https://prnt.sc/ekR92Hwk6LGC