Bug 20834

Summary:	Chat history is not cleared after switching accounts or logging out
Product:	CheckMark Chatbot	Reporter:	Quadeer <Mquadeer>
Component:	Chat Widget	Assignee:	Abuzar Mohammed <mabuzar>
Status:	RESOLVED FIXED
Severity:	Medium	CC:	mabuzar
Priority:	Medium
Version:	Build-01
Hardware:	Cloud
OS:	Browser - Chrome

Description Quadeer 2026-08-06 13:08:12 IST

When a user logs out or switches to a different account, the chatbot displays the previous user's conversation history. The chat session should be cleared upon logout or account switch to prevent the next user from viewing the previous user's messages.

Screen Record:https://drive.google.com/file/d/1tx0YpswW1sTf6ODRUdgnBchbhPlvmkP8/view?usp=sharing

Steps to Reproduce:

Log in with Account A.
Start a conversation with the chatbot.
Log out or switch to Account B.
Open the chatbot.

Comment 1 Abuzar Mohammed 2026-08-07 15:03:06 IST

fixed