Bug 20823

Summary:	Voice ticket submission takes too long to process after recording.
Product:	CheckMark Chatbot	Reporter:	Quadeer <Mquadeer>
Component:	Voice Ticket	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CLOSED ---	QA Contact:
Severity:	Medium
Priority:	Medium
Version:	Build-02
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Quadeer 2026-08-05 18:29:25 IST

After the user finishes recording a voice message and automatically submits it, the AI assistant takes an unusually long time to process and create the support ticket. During this period, the assistant remains in a loading state, causing a noticeable delay in receiving a response.

Screen Record:https://drive.google.com/file/d/1VY4g-VjP8nWUG34wtOGSrav_SHdRpRtx/view?usp=sharing

Comment 1 Abuzar Mohammed 2026-08-11 16:12:00 IST

The delay is because I’m calling an external .NET API. If the response from the .NET API is delayed, it will also impact the bot’s response time, also im doing speech to text conversion it will take few seconds.

Comment 2 Quadeer 2026-08-19 17:02:58 IST

As per developer comments. I am closing this bug