Bug 20816

Summary:	Chatbot does not display an idle prompt after user enters a message and remains inactive
Product:	CheckMark Chatbot	Reporter:	Quadeer <Mquadeer>
Component:	Chat Widget	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CLOSED ---	QA Contact:
Severity:	Medium
Priority:	Medium	CC:	mabuzar
Version:	Build-02
Target Milestone:	---
Hardware:	Cloud
OS:	Browser - Chrome

Description Quadeer 2026-08-05 16:45:57 IST

After entering a message in the chatbot and leaving the chat idle without sending any further input, the chatbot does not display any follow-up or idle prompt message.

Screen Record:https://drive.google.com/file/d/1UYdQXi9v3YayB5m74WWHeYddv0xuEEkk/view?usp=sharing

Steps to Reproduce:

Open the AI chatbot.
Enter any text in the chat (e.g., "hi 1099").
Leave the chat idle for the configured idle timeout period.
Observe the chatbot behaviour.

Comment 1 Abuzar Mohammed 2026-08-06 10:42:45 IST

This is actually a functionality not a bug, Timer wont start unless you interact (send a message) to the bot.

Comment 2 Quadeer 2026-08-17 11:04:33 IST

As per developer comments and functional documents, it's working fine.I am closing the bug