Bug 20797

Summary:	Ticket number is not displayed in the ticket creation confirmation message as per the requirement document.
Product:	CheckMark Chatbot	Reporter:	Quadeer <Mquadeer>
Component:	Support Ticket creation	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CONFIRMED ---
Severity:	Medium	CC:	btadepalli, srtadepalli
Priority:	Medium
Version:	Build-01
Hardware:	Cloud
OS:	Browser - Chrome

Description Quadeer 2026-08-05 12:11:22 IST

After successfully creating a support ticket, the confirmation message does not display the generated ticket number. According to the functional document, the confirmation should display the ticket number in the format:

"Ticket #<Ticket_Number> created! Thank you for contacting CheckMark Support. Our team will review your request and respond as soon as possible."

Screenshot:https://drive.google.com/file/d/1Dn2JYfeT6xGianCtZdZRGW4_0M90YTCr/view?usp=sharing