Bug 20793

Summary:	Need to display the existing ticket number while support ticket creation(If already ticket raised)
Product:	CheckMark Chatbot	Reporter:	Quadeer <Mquadeer>
Component:	Support Ticket creation	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CONFIRMED ---
Severity:	Medium	CC:	btadepalli
Priority:	Medium
Version:	Build-01
Hardware:	Cloud
OS:	Browser - Chrome

Description Quadeer 2026-08-04 15:49:27 IST

When a user attempts to create a support ticket for a product that already has an open ticket, the application only displays the message "Support Ticket already raised." This message does not provide any information about the existing ticket, making it difficult for users to identify or track it.


Expected Result:
The application should display the existing ticket number in the message. 

for example:
Support ticket already raised. Existing Ticket ID: #12345. Please refer to this ticket or view its status.