Bug 20792

Summary:	Unable to create a second support ticket for the same product.
Product:	CheckMark Chatbot	Reporter:	Quadeer <Mquadeer>
Component:	Support Ticket creation	Assignee:	Abuzar Mohammed <mabuzar>
Status:	CONFIRMED ---
Severity:	Medium	CC:	btadepalli, srtadepalli
Priority:	Medium
Version:	Build-01
Hardware:	Cloud
OS:	Browser - Chrome

Description Quadeer 2026-08-04 15:47:05 IST

After successfully creating a support ticket for a product, attempting to create another ticket for the same product is blocked. The application displays the message "Support Ticket already raised.", preventing the user from submitting a new ticket even when it is for a different issue.

Screenshot:https://prnt.sc/Hch537xOZV0c

Comment 1 Quadeer 2026-08-05 13:08:44 IST

Note: The same issue exists when creating using a voice ticket.