| Summary: | Support ticket submission takes a long time to complete. | ||
|---|---|---|---|
| Product: | CheckMark Chatbot | Reporter: | Quadeer <Mquadeer> |
| Component: | Support Ticket creation | Assignee: | Abuzar Mohammed <mabuzar> |
| Status: | HOLD --- | ||
| Severity: | Medium | CC: | btadepalli, srtadepalli |
| Priority: | Medium | ||
| Version: | Build-01 | ||
| Hardware: | Cloud | ||
| OS: | Browser - Chrome | ||
|
Description
Quadeer
2026-08-04 15:28:44 IST
The ticket submission takes longer because the application makes an internal call to the CRM API. Since the endpoint waits for the CRM API response, any delay in the CRM API directly increases the overall ticket submission time. Also the observed response time of 10–15 seconds is considered acceptable for this operation, as it includes the complete CRM ticket creation process and is still on staging. |