Bug 22060 - Online 1095 and Online 1099 Applications Not Displayed in Support Ticket Products After Purchase
Summary: Online 1095 and Online 1099 Applications Not Displayed in Support Ticket Prod...
Status: CLOSED
Alias: None
Product: CheckMark Chatbot
Classification: Unclassified
Component: Chat Widget (show other bugs)
Version: Build-07
Hardware: Cloud Browser - Chrome
: Medium Medium
Target Milestone: ---
Assignee: Quadeer
QA Contact:
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Keywords:
Depends on:
Blocks:
 
Reported: 2026-10-29 19:53 IST by Quadeer
Modified: 2026-11-06 19:00 IST (History)
1 user (show)

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Description Quadeer 2026-10-29 19:53:40 IST 
The Online 1095 and Online 1099 applications are not appearing in the Products section of Support Tickets in the production environment, even after the applications have been purchased.

Screenshot:https://prnt.sc/yeN42ZJM1-dw
Comment 1 Quadeer 2026-10-29 19:57:19 IST 
staging environment
Comment 2 Naresh 2026-11-05 17:25:54 IST 
Verified in production, and it is working as expected. Also verified in staging using one test account, and it is working as expected.. Some accounts have connection issues, but there are no other issues.
Comment 3 Quadeer 2026-11-05 19:14:00 IST 
I tested the issue with multiple users, including both newly created and existing users. However, the Online 1095 and Online 1099 applications are not appearing in the Products section of Support Tickets in the staging environment, even after the applications have been purchased.

The issue is reproducible for most users, but it appears to be working for one existing user only on the Checkmarklic website.
Comment 4 Abuzar Mohammed 2026-11-06 18:59:23 IST 
fixed
Comment 5 Quadeer 2026-11-06 19:00:52 IST 
working fine
Screenshot:https://prnt.sc/WvPDF287ufsK