| Summary: | Online 1095 and Online 1099 Applications Not Displayed in Support Ticket Products After Purchase | ||
|---|---|---|---|
| Product: | CheckMark Chatbot | Reporter: | Quadeer <Mquadeer> |
| Component: | Chat Widget | Assignee: | Quadeer <Mquadeer> |
| Status: | CLOSED --- | QA Contact: | |
| Severity: | Medium | ||
| Priority: | Medium | CC: | mabuzar |
| Version: | Build-07 | ||
| Target Milestone: | --- | ||
| Hardware: | Cloud | ||
| OS: | Browser - Chrome | ||
|
Description
Quadeer
2026-10-29 19:53:40 IST
staging environment Verified in production, and it is working as expected. Also verified in staging using one test account, and it is working as expected.. Some accounts have connection issues, but there are no other issues. I tested the issue with multiple users, including both newly created and existing users. However, the Online 1095 and Online 1099 applications are not appearing in the Products section of Support Tickets in the staging environment, even after the applications have been purchased. The issue is reproducible for most users, but it appears to be working for one existing user only on the Checkmarklic website. fixed working fine Screenshot:https://prnt.sc/WvPDF287ufsK |