Bug 21148

Summary: Repeated clicking on the microphone icon creates duplicate chatbot messages.
Product: CheckMark Chatbot Reporter: Nandhini <bnandhini>
Component: Voice TicketAssignee: Abuzar Mohammed <mabuzar>
Status: CLOSED --- QA Contact:
Severity: Medium    
Priority: Medium    
Version: Build-04   
Target Milestone: ---   
Hardware: Cloud   
OS: Browser - Chrome   

Description Nandhini 2026-08-25 14:58:30 IST 
Open the CheckMark website.
Open the Mark AI Assistant chatbot.
Ensure the user is not signed in.
Click the microphone icon repeatedly.
Observe the chatbot conversation.

Actual Result:
The message "Please sign in first to create a voice ticket." appears multiple times, with a new message added for each microphone click.

Expected Result:
The message should be displayed only once for the current action, with an updated time. Repeated clicks should not create duplicate chatbot messages.
Screenshot:
https://drive.google.com/file/d/1G1kveCkQo_RUMC1uQFwdr6gEwaIzAhmG/view?usp=sharing
Screen rec:
https://drive.google.com/file/d/1Xuhywf8CzowTa9jr0WGlrQJvwCARzEyl/view?usp=sharing

NOTE: Try the above scenario with the sign-in account as well.
Screenshot: https://prnt.sc/IoyxYniS_dTV
Comment 1 Abuzar Mohammed 2026-09-01 12:17:49 IST 
solved
Comment 2 Nandhini 2026-09-04 15:21:16 IST 
working as expected
https://prnt.sc/B13SbhUbboMQ