Bug 21070

Summary: Voice Support Feature Not Working in This Build
Product: CheckMark Chatbot Reporter: Quadeer <Mquadeer>
Component: Voice TicketAssignee: Abuzar Mohammed <mabuzar>
Status: CLOSED --- QA Contact:
Severity: Major    
Priority: High    
Version: Build-04   
Target Milestone: ---   
Hardware: Cloud   
OS: Browser - Chrome   

Description Quadeer 2026-08-19 17:18:56 IST 
The Voice Support feature is not working as expected in this build.

Steps to Reproduce:

1. Open the CheckMark AI assistant.
2. Click the Voice Assistant/Microphone button.
3. Observe the introductory audio.
4. Provide a voice input after the recording starts.

Actual Result:

* No introductory audio can be heard after clicking the Voice Assistant button.
* After providing the voice input, the assistant displays **“Something went wrong creating the ticket. Please use the help button to try the form.”**
* The voice support interaction does not complete successfully.

Expected Result:

* The introductory audio should play when Voice Support is activated.
* The user's voice input should be captured and processed successfully.
* The assistant should create the support ticket without displaying an error.

Impact:
The Voice Support feature is currently unusable in this build.

Screen Record:https://drive.google.com/file/d/1ANQNG9GyKj5BTUzIKsFTuJuu_z_lcL2U/view?usp=sharing
Comment 1 Abuzar Mohammed 2026-08-21 11:24:04 IST 
fixed
Comment 2 Nandhini 2026-09-11 13:13:17 IST 
The introduction audio is being given through voice; it's working as expected
Screen rec:
https://drive.google.com/file/d/1nAuexsvy6MO_-cX1EJs9WRrG-9NroWhn/view?usp=sharing
screenshot:
https://drive.google.com/file/d/1KL_vAoDJeF2RyvxQu8RciezLOSw8d3Gk/view?usp=sharing