Bug 20468

Summary: [Salesforce Payroll-payroll module-calculate pay]-The Payroll Settings screen is not opening when we move from the "Calculate Pay" screen to "Payroll Settings".
Product: Salesforce Payroll Reporter: Anjaneyulu <anjaneyulu>
Component: Calculate PayAssignee: Jyothi <jdevi>
Status: RE-OPEN --- QA Contact:
Severity: Major    
Priority: High CC: btadepalli, sadilaxmi
Version: Build-47   
Target Milestone: ---   
Hardware: Cloud   
OS: Browser - Chrome   

Description Anjaneyulu 2026-07-21 11:47:18 IST
[Salesforce Payroll-payroll module-calculate pay]-The Payroll Settings screen is not opening when we move from the "Calculate Pay" screen to "Payroll Settings".

Note: While moving from the Run Payroll (except Enter Hr, and Distribute Hr) module to the Payroll Settings screen. same issue is occurring.



Screen record:
https://drive.google.com/file/d/1--Rm7H3jvFdHPLsybtkVk8De1AEweRx-/view?usp=sharing
Comment 1 Nandhini 2026-07-21 14:52:25 IST
The same issue occurs with the reports; after selecting the screens mentioned below, navigation to the company information pages is not possible, except for the W-2c & W-3c Statements screen.
Screen rec:
https://drive.google.com/file/d/173ouXRudFr-IBNkTw29qERYaQ7W65o0E/view?usp=sharing
screenshot: https://prnt.sc/3Tq4Rdu-ZSHK
Comment 2 Nandhini 2026-08-03 17:53:09 IST
Issue#3: The same issue exists for preferences, Unable to navigate to the Preferences screen from both the Reports and Payroll modules.
screen rec:
https://drive.google.com/file/d/1cAo3Y6TPwI7UrQGo_2_nePD6W9i-BITc/view?usp=sharing
Comment 3 Akash 2026-08-04 18:04:15 IST
Fixed. Available in the next Build.
Comment 4 Rajasri 2026-08-20 11:55:43 IST
#1.Working fine as expected.

Screen recorder:-https://drive.google.com/file/d/11yE5ijSenz3br4ZegUpv0a8CuqcuGRKU/view?usp=sharing

#2.Working fine as expected.

#3.Still, the issue is there.

Screen recorder:-https://drive.google.com/file/d/1EpVAxaWB0P5K4LzLjY3aumhnolw95AgW/view?usp=sharing
Comment 5 Jyothi 2026-09-25 10:32:29 IST
Fixed available in next build
Comment 6 Rajasri 2026-11-02 18:01:26 IST
Still, the issue is getting.

When navigating to the following screens from the Preferences screen, the application becomes unresponsive:

- Review/Create Paychecks
- Allocate to Departments/Jobs
- Create Payments
- Print Payments
- Modify Payments


Screen recorder;-https://drive.google.com/file/d/1V1gbLy6yEzcmaE7b-0_Fhp_1GsF7gjlD/view?usp=sharing