22060 2026-10-29 19:53:40 +0530 Online 1095 and Online 1099 Applications Not Displayed in Support Ticket Products After Purchase 2026-11-06 19:00:52 +0530 1 1 1 Unclassified CheckMark Chatbot Chat Widget Build-07 Cloud Browser - Chrome CLOSED Medium Medium --- 1 Mquadeer Mquadeer mabuzar oldest_to_newest 84906 0 Mquadeer 2026-10-29 19:53:40 +0530 The Online 1095 and Online 1099 applications are not appearing in the Products section of Support Tickets in the production environment, even after the applications have been purchased. Screenshot:https://prnt.sc/yeN42ZJM1-dw 84907 1 Mquadeer 2026-10-29 19:57:19 +0530 staging environment 85256 2 cnaresh 2026-11-05 17:25:54 +0530 Verified in production, and it is working as expected. Also verified in staging using one test account, and it is working as expected.. Some accounts have connection issues, but there are no other issues. 85281 3 Mquadeer 2026-11-05 19:14:00 +0530 I tested the issue with multiple users, including both newly created and existing users. However, the Online 1095 and Online 1099 applications are not appearing in the Products section of Support Tickets in the staging environment, even after the applications have been purchased. The issue is reproducible for most users, but it appears to be working for one existing user only on the Checkmarklic website. 85357 4 mabuzar 2026-11-06 18:59:23 +0530 fixed 85358 5 Mquadeer 2026-11-06 19:00:52 +0530 working fine Screenshot:https://prnt.sc/WvPDF287ufsK