21494 2026-09-11 17:40:25 +0530 [Voice Ticket]- Voice session creates a 1099 ticket instead of restricting the unpurchased 1095 request. NOTE - issue exists with any unpurchased product 2026-09-16 12:19:14 +0530 1 1 1 Unclassified CheckMark Chatbot Voice Ticket Build-04 Cloud Browser - Chrome RESOLVED FIXED Medium Major --- 1 bnandhini mabuzar oldest_to_newest 82153 0 bnandhini 2026-09-11 17:40:25 +0530 Log in, open the AI chatbot, and start a Voice session to create tickets. Purchase ML, Payroll, and 1099 products. Do not purchase any 1095 product. Using the Voice session, try to create a support ticket for 1095 Print or 1095 E-file. Issue: Since the 1095 product is not in the customer’s purchased product list (Downloads page), the system should not allow a ticket to be created for it. Instead, without showing any error or restriction message, the Voice session creates a ticket for the 1099 product in CRM, even though the customer requested 1095. Expected Result: If the requested product is not in the customer’s purchased product list, the system should display an appropriate error/restriction message and should not create a ticket for a different product. Screenshot: https://prnt.sc/NqOLy3rBU8bu Screen rec: https://drive.google.com/file/d/1tl75Lg7pDS0XP76tGM0jMJIaNCoN4FEo/view?usp=sharing 82489 1 mabuzar 2026-09-16 12:19:14 +0530 fixed