21492 2026-09-11 17:04:15 +0530 [Voice Ticket]- Voice Session does not create a separate Print ticket when an E-file ticket already exists 2026-09-16 12:18:39 +0530 1 1 1 Unclassified CheckMark Chatbot Voice Ticket Build-04 Cloud Browser - Chrome RESOLVED FIXED Medium Major --- 1 bnandhini mabuzar oldest_to_newest 82132 0 bnandhini 2026-09-11 17:04:15 +0530 Open the AI chatbot and start a Voice session to create tickets. Use the Voice session to create a 1095 E-file support ticket. Verify that the E-file ticket is created successfully in CRM. Use the Voice session again to create a separate ticket for 1095 Print. Issue The 1095 Print ticket is not created. Instead, the system displays “Support ticket already raised.” Also, in CRM, only 1095 E-file is available; 1095 Print is missing. The same issue occurs with 1099 Print and 1099 E-file. Expected Result The Voice session should recognize Print and E-file as separate products and allow separate tickets to be created for each product. NOTE: Manual ticket creation works correctly for both Print and E-file products. The issue occurs only when creating tickets through the Voice session. 82488 1 mabuzar 2026-09-16 12:18:39 +0530 fixed