21362 2026-09-07 17:08:10 +0530 Update Portal URL Redirects to 404 Error Page 2026-10-09 17:40:38 +0530 1 1 1 Unclassified CheckMark Chatbot Chat Widget Build-05 Cloud Browser - Chrome CLOSED Medium Medium --- 1 bnandhini bnandhini mabuzar siraj oldest_to_newest 81448 0 bnandhini 2026-09-07 17:08:10 +0530 Open the AI Chatbot. Ask: “When are the annual CheckMark Payroll Software updates released?” Ask: "What is included in the annual software update?" Observe the response and click the provided Updates Portal URL. Issue: The updates portal URL is: https://www.checkmark.com/account/updates The provided Updates Portal URL redirects to a 404 error page. But the chatbot should provide a valid and accessible Updates Portal URL. SCREENSHOT: https://prnt.sc/eA410pFVojQ6 81451 1 bnandhini 2026-09-07 17:13:39 +0530 Note: The URL in the document has also not been updated and navigates to a 404 error page. The document should be updated with the correct, valid URL. 81477 2 siraj 2026-09-07 19:08:54 +0530 The URL is correct and valid - https://www.checkmark.com/account/updates. Please ask the dev team why it is not working...? 82984 3 smurthy 2026-09-24 11:39:27 +0530 The updates portal URL is working as expected. 83860 4 Mquadeer 2026-10-09 17:40:06 +0530 working fine Screenshot:https://prnt.sc/XOUA-QJ7GD7s 83861 5 Mquadeer 2026-10-09 17:40:17 +0530 working fine Screenshot:https://prnt.sc/XOUA-QJ7GD7s