21348 2026-09-07 11:56:37 +0530 AI Chatbot Ticket Field Validation Limits 2026-09-22 13:03:22 +0530 1 1 1 Unclassified CheckMark Chatbot Support Ticket creation Build-04 Cloud Browser - Chrome RESOLVED FIXED Medium Medium --- 1 bnandhini bnandhini btadepalli cnaresh oldest_to_newest 81341 0 bnandhini 2026-09-07 11:56:37 +0530 Open the AI Chatbot (signed in or not signed in). Navigate to Go to My Account → Add Ticket. Enter text in the Subject and Description fields. Verify the character limit validation. Issue#1:Incorrect Character Limits for Subject and Description in Add Ticket Subject: Accepts only 100 characters instead of the expected 200 characters. Description: Accepts only 500 characters instead of the expected 5,000 characters. Screen rec: https://drive.google.com/file/d/1ofGTaQ8TeMlwntMxEodzItMe81LiI76J/view?usp=sharing Open the AI Chatbot. Select I Have an Account. Enter a description containing up to 5,000 characters. Submit the details and verify the description in CRM → Chatbot History. Issue #2: Description and Phone Number Character Limit Is Incorrect in "I Have an Account" Flow The chatbot accepts only 4,991 characters in the description. In CRM → Chatbot History, the description is displayed with a limit of only 2,000 characters. It should accept upto 5000. The Ph. no. field shows 13 digits. Screen recording: https://drive.google.com/file/d/1DtwqGL5IA9J4CjHW2JnRZqH8lucW_w1E/view?usp=sharing 81913 1 mabuzar 2026-09-10 11:53:14 +0530 fixed 82029 2 bnandhini 2026-09-11 11:10:10 +0530 Open the AI Chatbot (signed in or not signed in). Navigate to My Account → Add Ticket. Enter text in the Subject and Description fields. Verify the character limit validation. Issue#1:Incorrect Character Limits for Subject and Description in Add Ticket Subject: Accepts only 100 characters instead of the expected 200 characters. Description: Accepts only 500 characters instead of the expected 5,000 characters. Screen rec: https://drive.google.com/file/d/1ofGTaQ8TeMlwntMxEodzItMe81LiI76J/view?usp=sharing Issue#2: It's working as expected now. 82707 3 cnaresh 2026-09-21 11:30:06 +0530 Adding a ticket from the website and creating a ticket using the chatbot are different. In the chatbot, the length is compared with the existing length. The Add Ticket page has remained the same from the beginning. We have not modified anything. 82788 4 cnaresh 2026-09-22 13:03:22 +0530 Adding a ticket from the website and creating a ticket using the chatbot are different. In the chatbot, the length is compared with the existing length. The Add Ticket page has remained the same from the beginning. We have not modified anything.