21202 2026-08-31 11:25:41 +0530 Enter Key Does Not Trigger the Verify & Continue Button in Create Support Ticket Steps to Reproduce 2026-09-07 18:47:05 +0530 1 1 1 Unclassified CheckMark Chatbot Chat Widget Build-04 Cloud Browser - Chrome CLOSED Low Minor --- 1 bnandhini mabuzar mabuzar oldest_to_newest 80682 0 bnandhini 2026-08-31 11:25:41 +0530 Open the CheckMark AI Assistant. Navigate to Need Help → Create a Support Ticket → I Have a CheckMark Account. Enter a valid Email ID and Customer #. Press the Tab key. Verify that the cursor/focus moves to the Verify & Continue button. Press the Enter key on the keyboard. Issue: Pressing the Enter key does not perform any action. The user is not navigated to the Create Support Ticket page. sceen rec: https://drive.google.com/file/d/1w8JzqgaIgW3oZFR87bHj5tKrNed9rqY1/view?usp=sharing Screenshot: https://prnt.sc/4CWcObSrKMuV 81034 1 mabuzar 2026-09-02 12:15:44 +0530 resolved 81237 2 bnandhini 2026-09-04 15:02:19 +0530 Still, when using the ENTER KEY, unable to perform any action with the Verify & Submit button Screen rec: https://drive.google.com/file/d/1kLapoNw2_FJy_DVhRMbV7qQX_en2m9Ju/view?usp=sharing Screenshot: https://prnt.sc/AnZaBiVbmKOK 81412 3 mabuzar 2026-09-07 15:53:18 +0530 RESOLVED 81469 4 bnandhini 2026-09-07 18:47:05 +0530 verified now, it is working as expected https://prnt.sc/CJwcdjL0diAZ