21200 2026-08-31 11:09:27 +0530 AI Chatbot Incomplete Responses for Document-Related Queries in different/random ways. 2026-09-07 18:45:22 +0530 1 1 1 Unclassified CheckMark Chatbot Chat Widget Build-04 Cloud Browser - Chrome CLOSED High Major --- 1 bnandhini mabuzar mabuzar oldest_to_newest 80679 0 bnandhini 2026-08-31 11:09:27 +0530 Open the AI Chatbot. Use prompts/queries based on the information available in the latest provided documents. Enter document-related queries using different wording or ask questions randomly based on the available document content. Observe the chatbot responses Issue: The chatbot should understand the intent and key points of the user's query and provide a complete, relevant response based on the available document data, even when the user does not use the exact wording or prompts mentioned in the document. The chatbot should not depend on users entering the exact questions/prompts available in the documents or website. It should handle natural variations of customer queries and return all relevant information available for the requested topic. Note: Customers may ask questions differently from the document prompts. The chatbot should understand natural language and keywords and provide all relevant information. screenshot1: https://drive.google.com/file/d/1V6Fip7N889VgoAV4JAgcppnPVntVIpcr/view?usp=sharing screenshot2: https://drive.google.com/file/d/1QBXNPnAAOTCtP4Dia5Lm_wB_-YGFfM5a/view?usp=sharing screenshot3: https://drive.google.com/file/d/1jpkg7QkLf9joTAVR_BkDAa9m-Ugx6usy/view?usp=sharing 80987 1 mabuzar 2026-09-02 10:26:24 +0530 resolved 81374 2 bnandhini 2026-09-07 13:17:49 +0530 Verified some queries mentioned in the documents, but still missing the content screenshot1: https://drive.google.com/file/d/1BTHPIlekIUdZU03t1mCT12wBq5pgNAH3/view?usp=sharing screenshot2: https://prnt.sc/lhsyoRkrATqF screenshot3: https://prnt.sc/_e9G4liYedag 81388 3 bnandhini 2026-09-07 14:57:23 +0530 Even after entering the query in a valid sentence format, the chatbot is still not retrieving the relevant content provided in the documents. Note: The query includes “Online Payroll,” so the chatbot should be able to identify and provide the related information from the documents. However, it is still responding with “I don’t have enough information” instead of displaying the relevant content. Screenshot: https://prnt.sc/NOig69wVQg0N Screen recording: https://drive.google.com/file/d/1PTfiE055sZtdo3NfNM-sTjHIK6x3ZQzO/view?usp=sharing 81460 4 mabuzar 2026-09-07 18:06:26 +0530 resolved 81467 5 bnandhini 2026-09-07 18:45:22 +0530 Verified Now , it is working as expected https://prnt.sc/y02m0BA0PoPd https://prnt.sc/eH7aljVRhuge https://prnt.sc/9M2YUrHht_mC https://prnt.sc/wN_LNCQCsF8b