21196 2026-08-28 18:50:48 +0530 Session Expiration Message Appears While Chatbot Is Active 2026-09-04 18:28:21 +0530 1 1 1 Unclassified CheckMark Chatbot Chat Widget Build-04 Cloud Browser - Chrome CLOSED Medium Medium --- 1 bnandhini mabuzar mabuzar oldest_to_newest 80647 0 bnandhini 2026-08-28 18:50:48 +0530 Issue#1: The chatbot displays the following message even though the user is actively using the chatbot: "Your previous session has expired. Send a new message below to start a fresh conversation" steps: Open the CheckMark AI Assistant. Start communicating with the chatbot by sending multiple messages. Continue the conversation without closing or leaving the chatbot. screenshot: https://drive.google.com/file/d/1DazM4eG7RIwduVrTnVPT2X4fFCqaGEPp/view?usp=sharing Issue#2: Chatbot Repeats Previous Prompt Instead of Responding to the Current Query steps: Open the CheckMark AI Assistant. Start a continuous conversation with the chatbot about a specific topic, for example, the 1099 product. Continue the conversation for multiple messages. In the middle of the conversation, send a new/general prompt such as "Hi". Observe the chatbot response. screenshot: https://drive.google.com/file/d/1CZ4lwOGx-HyeaoVi-vPm-M80NCjLwqVd/view?usp=sharing 80988 1 mabuzar 2026-09-02 10:28:00 +0530 resolved 81289 2 bnandhini 2026-09-04 18:28:21 +0530 #1. Working as expected #2. working as expected https://prnt.sc/lzQ3dMxYydFv