21162 2026-08-27 11:50:30 +0530 Support Email Navigation Opens Blank Untitled Page and New Visitor Form Headers Have Low Visibility 2026-09-04 16:36:05 +0530 1 1 1 Unclassified CheckMark Chatbot Chat Widget Build-04 Cloud Browser - Chrome CLOSED Medium Minor --- 1 bnandhini mabuzar mabuzar oldest_to_newest 80483 0 bnandhini 2026-08-27 11:50:30 +0530 Issue 1: Support Email Link Navigation Open the CheckMark AI Assistant. Enter the prompt: “I need to reach the support team for my queries.” The chatbot displays a list of responses containing support-related links. Click the support@checkmark.com link. Actual Result The link navigates to a blank page with an “Untitled” page title by default. The email link works only after clicking the URL again. Expected Result The support@checkmark.com link should navigate/work correctly on the first click without displaying a blank or untitled page. Issue 2: New Visitor Support Ticket Field Headers Have Low Visibility Open the CheckMark AI Assistant. Click Need Help → Create a Support Ticket → I’m a New Visitor. Observe the field headers displayed in the support ticket form. Actual Result The field headers are displayed in a very light font color, making them difficult to read and reducing visibility. Expected Result All field headers should be displayed in a bold, darker font for better readability and a clearer visual appearance. screenshot: https://drive.google.com/file/d/10hD3s9X-PaZ6mNAM57moOo47yImCz3WY/view?usp=sharing Screen rec: https://drive.google.com/file/d/1EuNf1mSaM1_YJ-h1LZZrARp-D9NpFk5d/view?usp=sharing 81028 1 mabuzar 2026-09-02 12:10:35 +0530 Issue 1: This is not an actual navigational link. The support@checkmark.com text is intended to represent an email address, so it does not need to open a separate page when clicked. Issue 2: solved 81032 2 mabuzar 2026-09-02 12:15:24 +0530 resolved issue 2 81262 3 bnandhini 2026-09-04 16:35:53 +0530 Issue#1: As per the comments, closing this bug Issue#2: working as expected https://prnt.sc/6FSKDo6gAjcf