21157 2026-08-25 18:55:31 +0530 Mandatory Field Indicators and Help Button Issues in AI Chatbot 2026-09-22 16:48:34 +0530 1 1 1 Unclassified CheckMark Chatbot Chat Widget Build-04 Cloud Browser - Chrome RESOLVED FIXED Medium Medium --- 1 bnandhini bnandhini mabuzar oldest_to_newest 80446 0 bnandhini 2026-08-25 18:55:31 +0530 Open the AI Chatbot. Click Create a Support Ticket and observe the available fields. Trigger the Session Expired alert and select the option to create a new ticket. Open the main Add New Ticket page and observe the mandatory field indicators. Issues #1. Mandatory fields in the chatbot do not display the red asterisk (*) consistently, unlike the Add New Ticket page. screenshot: https://drive.google.com/file/d/1La1sdTzl42soaWWt2HOw-oAQr1PbfY4r/view?usp=sharing #2. The Session Expired alert refers to clicking the Help button to create a new ticket, but the Help button is not available. If it is available in production, kindly update accordingly. Screenshot: https://drive.google.com/file/d/1KfCYClm48qDMeIzYmenvWrFgXY_v4Ckm/view?usp=sharing #3. On the Add New Ticket page, the red asterisks for mandatory fields appear in different shades (light and dark) instead of being consistent. screenshot: https://drive.google.com/file/d/1c50Yf4hxw859yi-eNPXnXSCB52-281AP/view?usp=sharing Expected Result: Mandatory fields and their indicators should be displayed consistently across the chatbot and Add New Ticket page, and the Help button reference should match the available UI. 80584 1 mabuzar 2026-08-27 19:01:29 +0530 resolved 81258 2 bnandhini 2026-09-04 16:27:20 +0530 #1. Mandatory fields in the chatbot do not display the red asterisk (*) consistently, unlike the Add New Ticket page. Screenshot: https://prnt.sc/HAkxTPWuO_Vm #2. The Session Expired alert refers to clicking the Help button to create a new ticket, but the Help button is not available. If it is available in production, kindly update accordingly. screenshot: https://drive.google.com/file/d/1KfCYClm48qDMeIzYmenvWrFgXY_v4Ckm/view?usp=sharing #3. Working as expected https://prnt.sc/sCCIxZh7yJS9 81274 3 bnandhini 2026-09-04 17:57:37 +0530 #1. Mandatory fields in the chatbot do not display the red asterisk (*) consistently, unlike the Add New Ticket page. Screenshot: https://prnt.sc/HAkxTPWuO_Vm https://drive.google.com/file/d/1La1sdTzl42soaWWt2HOw-oAQr1PbfY4r/view?usp=sharing #2. Working as expected https://prnt.sc/WUBxquHSsZac #3. Working as expected . https://prnt.sc/sCCIxZh7yJS9 82838 4 cnaresh 2026-09-22 16:48:34 +0530 #1. This is not related to the chatbot. We have not modified this page. The page has been the same from the beginning.