<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<!DOCTYPE bugzilla SYSTEM "http://45.127.191.6/bugzilla/page.cgi?id=bugzilla.dtd">

<bugzilla version="5.0.3"
          urlbase="http://45.127.191.6/bugzilla/"
          
          maintainer="checkmark.bugzilla@checkmark.in"
>

    <bug>
          <bug_id>21155</bug_id>
          
          <creation_ts>2026-08-25 17:09:32 +0530</creation_ts>
          <short_desc>Message Field Cursor Not Automatically Focused</short_desc>
          <delta_ts>2026-09-07 19:04:14 +0530</delta_ts>
          <reporter_accessible>1</reporter_accessible>
          <cclist_accessible>1</cclist_accessible>
          <classification_id>1</classification_id>
          <classification>Unclassified</classification>
          <product>CheckMark Chatbot</product>
          <component>Chat Widget</component>
          <version>Build-04</version>
          <rep_platform>Cloud</rep_platform>
          <op_sys>Browser - Chrome</op_sys>
          <bug_status>CLOSED</bug_status>
          <resolution></resolution>
          
          
          <bug_file_loc></bug_file_loc>
          <status_whiteboard></status_whiteboard>
          <keywords></keywords>
          <priority>Medium</priority>
          <bug_severity>Minor</bug_severity>
          <target_milestone>---</target_milestone>
          
          
          <everconfirmed>1</everconfirmed>
          <reporter name="Nandhini">bnandhini</reporter>
          <assigned_to name="Abuzar Mohammed">mabuzar</assigned_to>
          <cc>mabuzar</cc>
          
          

      

      

      

          <comment_sort_order>oldest_to_newest</comment_sort_order>  
          <long_desc isprivate="0" >
    <commentid>80434</commentid>
    <comment_count>0</comment_count>
    <who name="Nandhini">bnandhini</who>
    <bug_when>2026-08-25 17:09:32 +0530</bug_when>
    <thetext>Open the CheckMark AI Assistant.
Enter and send a message.
Observe the message field to enter the next message.

Issue:
After sending a message, the cursor is not automatically focused in the message field. The user must manually click the message field every time before entering the next message.
Screen rec:
https://drive.google.com/file/d/1n-dwviMJTtgw4a0rVgf2DPmTUDVZjL-c/view?usp=sharing
Screenshot: https://prnt.sc/D5fYPHNR6hPY</thetext>
  </long_desc><long_desc isprivate="0" >
    <commentid>80563</commentid>
    <comment_count>1</comment_count>
    <who name="Abuzar Mohammed">mabuzar</who>
    <bug_when>2026-08-27 17:46:58 +0530</bug_when>
    <thetext>Yeah, autofocus is not recommended in chatbots. Also its not something big of a problem for users.</thetext>
  </long_desc><long_desc isprivate="0" >
    <commentid>81302</commentid>
    <comment_count>2</comment_count>
    <who name="Nandhini">bnandhini</who>
    <bug_when>2026-09-04 19:17:29 +0530</bug_when>
    <thetext>This issue affects the customer experience. Customers often send multiple messages, and having to manually click the message field after every message is inconvenient and interrupts the chat flow. The cursor should automatically return to the message field after each message is sent.</thetext>
  </long_desc><long_desc isprivate="0" >
    <commentid>81413</commentid>
    <comment_count>3</comment_count>
    <who name="Abuzar Mohammed">mabuzar</who>
    <bug_when>2026-09-07 15:53:50 +0530</bug_when>
    <thetext>FIXED</thetext>
  </long_desc><long_desc isprivate="0" >
    <commentid>81475</commentid>
    <comment_count>4</comment_count>
    <who name="Nandhini">bnandhini</who>
    <bug_when>2026-09-07 19:04:14 +0530</bug_when>
    <thetext>Verified now, it is working as expected
https://prnt.sc/ZLsXneIlyPOY</thetext>
  </long_desc>
      
      

    </bug>

</bugzilla>